Help Center

Egift.com is a digital gift card marketplace where you can buy, send, and redeem gift cards from over 200 top brands instantly. Simply browse the catalogue, select a brand and denomination, personalize your gift with a name and message, pay securely, and the recipient receives their gift code by email within seconds - no physical card, no shipping wait.

You can browse our catalogue without an account, but you'll need a free account to complete a purchase. Creating an account takes under 60 seconds and gives you access to order history, saved favorites, exclusive member deals, and the personalized gift card creator tool.

Egift.com is headquartered in Dublin, Ireland and serves customers across Europe, the United States, Canada, and Australia. Gift cards are available in EUR, USD, GBP, CAD, and AUD. The currency is displayed on each product page. Your payment will be processed in the currency shown at checkout, and applicable currency conversion fees from your bank may apply.

In almost all cases, digital gift cards are delivered to the recipient's email address within 5 seconds of a successful payment. If there is a payment verification hold (common on first purchases over €100), delivery may take up to 15 minutes while our fraud prevention system clears the transaction. You will receive a confirmation email as soon as delivery is confirmed.

Yes - many of our gift cards are region-specific, so please check the product description carefully before purchasing. For example, a US Amazon gift card can only be redeemed on Amazon.com. We clearly label each card's valid region on the product page. If you're unsure, our live chat team can confirm compatibility before you buy.

Our mobile-optimised website works seamlessly on all smartphones and tablets through any modern browser. A dedicated iOS and Android app is currently in development and expected to launch in Q3 2026. Sign up for our newsletter to be the first to know when it's available.

First, check your spam or junk mail folder, as automated emails from [email protected] are occasionally filtered. If it's not there after 15 minutes, log in to your account, go to Order History, and click "Resend Email" next to the relevant order. If the issue persists, contact our support team via live chat or email at [email protected] with your order reference number.

Yes, provided the order has not yet been opened by the recipient. Log in to your account, navigate to Order History, select the order, and click "Update Delivery Email". If the order has already been delivered and opened, we are unable to re-route it for security reasons. Contact support immediately if you made a typo and we'll do our best to assist.

You can track any order on our Track Order page using your Order ID and the email address used at checkout. Your order status will show one of three states: Processing, Dispatched, or Delivered. You'll also receive email notifications at each stage.

Due to the instant digital nature of our products, orders can only be cancelled if the gift code has not yet been delivered to the recipient. Once a code is delivered, cancellation is not possible. If you placed an order in error and delivery hasn't occurred, please contact us immediately via live chat. Cancellation requests are processed within 1–2 hours during business hours.

Yes! During checkout you can select a specific delivery date and time for your gift. This is a great option for sending birthday gifts, anniversary surprises, or holiday presents in advance. Scheduled delivery is accurate to within 5 minutes of your chosen time, and you can modify or cancel the schedule from your Order History up to 1 hour before the planned delivery.

If a code is definitively undelivered due to a system error on our part, or if a delivered code is found to be invalid when redeemed at the retailer, we will issue a full refund or replacement within 24 hours once our team verifies the issue. Please report invalid codes via our Report an Issue page with your order reference and a screenshot if possible.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Klarna (Buy Now Pay Later available in select countries). All card payments are processed securely via Stripe with 3D Secure authentication. We do not store full card details on our servers.

Absolutely. All transactions are secured with 256-bit SSL encryption. Card processing is handled by Stripe, a PCI DSS Level 1 certified payment processor - the highest available standard. We never store raw card numbers. Your payment data is tokenized immediately and handled in compliance with PCI-DSS, GDPR, and PSD2 Strong Customer Authentication requirements.

Payments can be declined for several reasons: insufficient funds, incorrect card details, your bank blocking the transaction (common with online or international purchases), or our fraud prevention system flagging an unusual order. We recommend contacting your bank first to authorize the transaction, then trying again. If you continue to experience issues, our support team can assist via live chat.

Refund eligibility depends on the specific circumstances. Undelivered orders are refunded automatically within 3–5 business days to your original payment method. For invalid or faulty codes, refunds are processed after verification, typically within 24–48 hours. To request a refund, visit your Order History and click "Request Refund", or submit a ticket via our Contact page.

The price you see on the product page is the price you pay. We do not add hidden service fees, delivery charges, or processing fees at checkout. Some payment providers (particularly international bank cards or currency conversion) may apply their own fees, which are outside our control. VAT is included in all EUR prices where applicable.

Yes! Promotional and discount codes can be entered at the checkout page in the "Promo Code" field. Codes are case-sensitive and each code has specific terms including minimum spend, applicable products, and expiry dates. Check our Special Deals page for current offers. Note that only one promo code can be applied per order.

Each gift card email contains a unique redemption code and a direct link to the retailer's redemption page. Simply click the link or visit the retailer's website, locate the "Redeem Gift Card" or "Add Gift Card" section (usually in your account or at checkout), and enter the code exactly as shown. For detailed step-by-step instructions for each retailer, visit our Redeem a Gift Card page.

Please ensure you're entering the code exactly as shown - codes are case-sensitive and contain no spaces unless displayed. Common mistakes include confusing the digit 0 with the letter O, or the digit 1 with the letter I. If the code is still rejected, the retailer's system may be experiencing a temporary issue. If the problem persists after 24 hours, please report the issue and we'll investigate immediately.

Yes - visit our Redeem page and use the "Check Balance" tool by entering your gift card code. Balance checking is available for most major retailers. For retailer-specific balance checks, you can also visit the retailer's website directly or call their customer service line.

Expiry varies by retailer and region. EU consumer law (Directive 2011/83/EU) provides certain protections, and many cards issued for use in the EU have a minimum 5-year validity. Each product page clearly shows the expiry policy. We strongly recommend redeeming your card within 12 months of purchase. Cards with shorter expiry windows are clearly labelled in the product description.

This depends on the retailer. Most major retailers like Amazon, Netflix, and Starbucks allow partial redemptions - your remaining balance is stored in your account. Some gaming cards (e.g., Nintendo eShop) load the full balance to your wallet. Others, particularly single-use vouchers, must be used in a single transaction. Check the product-specific terms on the retailer's website for details.

Gift cards from specific retailers are non-transferable and cannot be exchanged for cards from a different brand once purchased. This is set by the individual retailers' terms and conditions. If you've purchased the wrong card, contact us within 1 hour of purchase and we'll explore available options. For maximum flexibility, consider purchasing a Visa or Mastercard prepaid eGift card which is usable at any merchant.

Click "Forgot password?" on the Sign In page and enter your registered email address. You'll receive a password reset link within 2 minutes. The link expires after 30 minutes for security. If you don't receive the email, check your spam folder or ensure you're using the correct email address. Contact support if you can no longer access that email address.

Log in to your account and go to Account Settings → Personal Information. You can update your name, phone number, and communication preferences there. To change your email address, you'll need to verify both your current and new email addresses for security. Changes take effect immediately after verification.

We strongly recommend enabling 2FA to protect your account. Go to Account Settings → Security → Two-Factor Authentication and follow the setup steps. We support authenticator apps (Google Authenticator, Authy) and SMS-based codes. Once enabled, you'll be prompted for a 6-digit code each time you log in from a new device.

To delete your account, go to Account Settings → Privacy → Delete Account. This action is permanent and will erase your profile, order history, and saved data. Under GDPR, you have the right to erasure ("right to be forgotten"). We will process your deletion request within 30 days and send confirmation to your registered email. Note that transaction records may be retained for up to 7 years for legal and tax compliance purposes.

Act immediately: change your password via the "Forgot Password" flow (this will log out all other sessions), then enable 2FA. Review your recent orders for any unauthorized purchases. Contact our support team urgently via live chat or at [email protected] so we can flag and investigate your account. We can place a temporary security hold on your account while the investigation is ongoing.

You can unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of any marketing email, or by going to Account Settings → Email Preferences and toggling off the categories you don't want. Note that transactional emails (order confirmations, delivery notifications) cannot be disabled as they are necessary for the service. Under GDPR, your request is processed within 24 hours.