Tell us what went wrong and we'll make it right - guaranteed within 24 hours.
Please provide as much detail as possible so we can investigate and resolve your issue quickly.
Code already used / stolen
System error / delivery fail
Incorrect denomination
Something else entirely
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Supported: JPG, PNG, GIF, PDF - Max 10MBYou will receive a confirmation email within 5 minutes of submitting this report.
Every reported issue is assigned to a specialist investigator and resolved within 24 hours - guaranteed.
After submitting, our fraud and compliance team reviews your report. For fraudulent card claims, we cross-reference your code against our issuer database. Most cases are resolved within 4–8 business hours. You'll receive updates via email at every stage.
You are eligible for a full refund or replacement card if: the code was already redeemed before your purchase, the code is definitively invalid, or delivery failed due to a system error on our part. Refunds are processed to your original payment method within 3–5 business days once verified.
If you believe you have received a fraudulent card as part of a scam (e.g., someone asked you to purchase gift cards and send codes), please also report this to your local police and Action Fraud (UK) or Gardaí (Ireland). We cooperate fully with law enforcement investigations.
For urgent issues such as ongoing fraud or large-sum disputes, contact us directly:
📧 [email protected] 📞 +353 1 800 3443